FileFox Support & Help Center

Common questions

How do I install FileFox?

Visit the Google Workspace Marketplace, search for "FileFox", and click Install. Grant the required permissions and you're ready to go.

Where are my files stored?

All files remain in your personal Google Drive account. FileFox never stores your files on external servers.

Do my colleagues need a license to view or download files?

No. Anyone can view and download files you've uploaded — free, no account needed. Only the person uploading needs a paid plan after the free tier.

How do I buy FileFox for my team?

Choose "For my team" at checkout and add your teammates' emails. Each additional seat is $9/month and is automatically upgraded to unlimited access.

How do I request a refund?

We offer a 30-day money-back guarantee. Email support@tryfilefox.com within 30 days of purchase for a full refund.

What file types are supported?

Any file type you can upload to Google Drive — images, documents, videos, audio, design files, archives, and more.

How do I revoke FileFox access?

Go to your Google Account settings → Security → Third-party apps with account access → remove access for FileFox.

Still need help? Email support@tryfilefox.com.